Your information, handled with care.

Information we collect

We collect information needed to create and operate an OHelp account and marketplace services. This can include your name, phone number, email address, role, profile details, service information, location details, profile photo, job and booking information, messages, ratings and reviews.

Where required for verification, payments, safety, or legal obligations, this may also include KYC or verification information and payment transaction metadata. OHelp does not store raw card details when payments are processed by Paystack.

How we use information

We use information to authenticate accounts, connect customers with providers and agents, deliver jobs and bookings, process and record transactions, administer subscriptions and withdrawals, provide support, resolve disputes, protect users, prevent fraud, and comply with applicable obligations.

Location, messages, and notifications

Location information may be used to help match jobs and providers by service area. Messages and marketplace activity may be processed to operate conversations, job workflows, support, and safety controls. Device and technical information may be processed where needed to provide security features, troubleshoot the service, or support an enabled device capability. If OHelp introduces device push notifications, device tokens may be used to deliver them; the current app also maintains in-app notifications.

Payments and service providers

Paystack processes supported payment transactions. We may share information with payment processors, identity or verification providers, hosting and communications providers, professional advisers, and authorities where necessary to provide the service, protect users, prevent fraud, or meet legal requirements.

Sharing in the marketplace

Information in profiles, job listings, applications, messages, ratings, and reviews may be visible to the users involved in a marketplace interaction. We limit access according to the role and purpose of the interaction where practical.

Security and retention

We use reasonable administrative and technical safeguards designed to protect information. No service is completely secure. We retain information for as long as needed to operate OHelp, resolve disputes, enforce agreements, prevent fraud, and meet legal, accounting, or reporting obligations.

Your choices and rights

You may review and update available profile information in the app. Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain personal information. Some records may need to be retained for legal, fraud-prevention, transaction, or dispute purposes.

To request account or data deletion when the deployed OHelp service makes the workflow available, sign in to OHelp, open Profile, and select Request Account Deletion. The request is authenticated and reviewed; it does not mean all data is erased immediately. Read the account deletion information or use the OHelp Support page if you cannot sign in.

Children

OHelp is a services marketplace and is not intended for children. Do not use OHelp if you are below the minimum age required to enter a binding agreement in your location. We may remove accounts that do not meet this requirement.

Policy updates and contact

OHelp is operated by Solomon Emmanuel Ngbowa, trading as OHelp. OHELP DIGITAL SERVICES LIMITED is the proposed business name and its registration is currently pending. We may update this policy as OHelp changes or legal requirements evolve. Material changes will be communicated through an appropriate channel. For privacy questions or requests, contact emmacoworld@yahoo.com or use the Support page.